Question 1

Where can I get support?

Accepted Answer

You can join the Sol Slugs discord for assistance and troubleshooting. Use the #create-a-ticket channel and the developers will assist you as soon as possible! You can find the link here: https://discord.gg/solslugs

Question 2

Are the safety slider and popup in pro mode infallible?

Accepted Answer

No, and this is why the most important check is your own manual check while selecting and before approving the transaction. There are multiple opportunities to do this and this should be what you rely on the most. The safety features are meant to help make it harder to make a mistake, but are not perfect as they are pulling data from third party sources, which may fail, or the asset may be too new or obscure to have accurate data on it.

Question 3

Where is the reclaimed SOL coming from?

Accepted Answer

Any accounts on Solana require a small storage fee to open them. By burning a token, we can close this account and reclaim the storage fee.

Question 4

How much can I reclaim from burning?

Accepted Answer

Most NFTs will give you 0.01 SOL when you burn. Most tokens will give you 0.002 SOL. Certain NFTs, such as scam tokens, will also only return 0.002 SOL. If the NFT was minted with magic eden's open creator protocol, you can reclaim 0.004 SOL. Finally, compressed NFTs unfortunately cannot reclaim any SOL.

Question 5

What does cleanup do?

Accepted Answer

Cleanup closes vacant token accounts and unused serum accounts. Any NFT or unique token requires an account to store it. Whenever you list, transfer or dispose of the token or NFT, the account is left empty and can be closed to reclaim a small amount of SOL. Some token swaps or exchanges also require a serum account to store some swap related data. This account can be safely closed once the swap has completed to again reclaim a small amount of SOL. This operation is completely safe to perform.

Question 6

Why can't I see my wallet to connect it?

Accepted Answer

If you are on mobile, you need to open the incinerator inside your wallet's browser, instead of via your regular browser.

Question 7

Why can't I reclaim any SOL from a compressed NFT?

Accepted Answer

To make compressed NFTs cheaper to mint, the metadata and token accounts are not stored on chain like normal. Instead, they are indexed off chain. While this makes them cheaper to mint, it also means there are no accounts to close on chain, and reclaim the SOL from.

Question 8

Do you charge any fees?

Accepted Answer

Yes, we charge roughly 2-5% fees depending on the exact type of item being burnt. Cleaning up vacant accounts has a 2.3% fee, resizing NFTs has a 5% fee, burning NFTs has a 5% fee, and so on. There are no fees for burning compressed NFTs. These fees helps fund further development of the Incinerator, along with ongoing costs such as RPCs and hosting. Note: this fee is taken from the reclaimed SOL - you will never lose SOL by burning, you can only gain it.

Question 9

How can I burn an LP (Liquidity Pool)?

Accepted Answer

Enable Pro mode in the footer to reveal the LP tab.

Question 10

How do I burn a specific amount of tokens?

Accepted Answer

If you want to burn just a specific amount of your tokens, for example, a percentage of your token supply, we suggest sending this amount to another wallet, and burning there. In future, we will have an easier method to perform this.

Question 11

I burned but I don't think I got anything. What's going on?

Accepted Answer

At most you are getting 0.01 SOL per NFT and 0.002 SOL for closing a token account. To reclaim 1 SOL you'd have to burn at least 100 NFTs. The transaction summary when you complete your burn should provide an accurate breakdown of the SOL you reclaimed.

Question 12

I burned for a token and didn't get anything or only got SOL. What happened?

Accepted Answer

There are 2 transactions. The first is the burn that reclaims the rent in SOL. The second is a Jupiter swap of that SOL for your token of choice. Occasionally, the Jupiter swap can fail, but you would have received the SOL in your wallet. Go to the transaction on the block explorer and look at the Account Inputs tab. This will show a positive change in SOL from the burn.

Question 13

I have a stack of tokens. Can I get rich by burning 1 at a time?

Accepted Answer

The SOL you reclaim from burning is achieved by closing the account that stores that token. This amount is the same regardless of whether the account holds 1 or 100,000 tokens. Also, if you try to send 1 token at a time to a new account, this would be futile, as you'd need to pay to instantiate new token accounts, negating any profit you'd make.

Question 14

What does frozen mean?

Accepted Answer

A frozen token cannot be transferred or burned. We indicate a frozen token so there is no confusion when you are unable to select it for burning. Our dev has posted about this issue on Solana's Github in hopes that they make a change, but as of now we are stuck with these frozen tokens.

Question 15

Who made the SOL Incinerator?

Accepted Answer

The incinerator was made by the Sol Slugs team, a deflationary collection centered around burning. You can find more info on Sol Slugs by visiting the Discord or Twitter links on the site.